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Don't worry, we make it easy! If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the United States. Return your order to us within 90 days and we’ll process a full refund back to the original payment method.

In the rare case that you receive an item that is damaged, defective, or we made an error processing your order please contact us right away. We will make it right! If it is past 90 days and the product is in its original condition we will only be able to offer store credit. Customers will be responsible for shipping cost for orders past 90 days. 

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need to provide proof of purchase (i.e. order number and/or name of the buyer).

To start a return, you can contact us at hello@birchrobot.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@birchrobot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.